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 Service Intervals

Service Intervals

Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life. 

Sprinter: 30,000km / 1 year (Whichever comes first) 

Vito/Valente: 25,000km

Mercedes-Benz Vans Service Plans offers three levels of Cover: BestBasic, SelectPlus and Complete.

Download the Vans Service Brochure below:
 

 

Roadside Assistance

Roadside Assistance

In order to support our valued Mercedes-Benz Van Customers, Van Road Care is provided for the duration of the manufacturer’s warranty period or whilst the van is operating under an approved Mercedes-Benz Vans Service Plan.

Mercedes-Benz Van Road Care is designed to provide you with assistance in case of a breakdown in Australia, 24 hours a day, 365 days a year. Owners can continue to enjoy the benefits of Mercedes-Benz Vans Road Care after the warranty period by purchasing annual membership.

Please read the below brochure for detailed information and for what to do when you require assistance, as well as an explanation of the benefits and conditions provided with this programme.

Customer Satisfaction Index

Customer Satisfaction Index

We actively seek feedback from our customers so that we can monitor your satisfaction and continuously improve our service to you through our customer satisfaction surveys. We appreciate feedback and customers are regularly presented with the opportunity to do so through our programme.

At any other time, please feel free to contact your Service Advisor or Service Manager direct to provide feedback so we can improve on what we’re doing well and on any areas in which we do not meet your expectations.

*Offer applies to new Mercedes-Benz Vito and Sprinter manual on 36 month BestBasic Service Plans with 10,000km p.a. limit and monthly payment of $39 for Vito and $41 for Sprinter. Subject to standard terms, conditions and exclusions of the Mercedes-Benz Service Plan and valid until 31/12/2015. Ask your authorised dealer for Service Plan pricing for other vehicle specifications, assumptions and Service Plan types.

Please refer to Service Plan agreement for a full list of exclusions for the level of cover selected.